BettahMe Back to Redemption Portal
Partner Operations · BettahMe

Redemption Portal Guide

Everything your team needs to verify, redeem, and flag BettahMe reward codes at the counter — no account required, just your business PIN.

Portal: https://bettahme.com/redemption-portal Access: Shared business PIN Session: Auto-locks after 15 min idle
01

What the portal is for

A customer redeeming a BettahMe reward will show you a code like GC-4F82K1 — printed, texted, or on their phone. The portal is where your staff check that code and act on it. It works in any browser, on any till, phone, or tablet — nothing to install.

✓

Verify Coupon

Confirm a code is genuine and still active. Anyone can do this — no PIN needed.

↵

Redeem Coupon

Mark a code as used once you've honored it. Requires your PIN. Cannot be undone.

!

Flag Invalid

Reject a suspicious or reused code without honoring it. Requires your PIN.

↺

Redemption History

Look up, filter, and export every code your business has handled. Requires your PIN.

02

Getting your PIN

Each business gets one shared PIN — set up by BettahLife, not by you. Give it only to staff who handle redemptions; anyone holding it can redeem or flag codes on your behalf.

i

Don't have a PIN yet, or think it's been shared too widely? Contact your BettahLife account manager to have one issued or reset — from the portal, you can also change it yourself once you're signed in (see §5).

03

At the counter

The two everyday actions, step by step.

Verifying a code

Do this first, always — before you hand over the item or service.

  1. Open Verify Coupon from the portal home screen.
  2. Type in the code exactly as the customer shows it — not case-sensitive.
  3. Read the result — a green banner means it's authentic and still redeemable; anything else explains why not (expired, already used, or not found).

Redeeming a code

Only do this once you've actually given the customer their item or service — it can't be reversed.

  1. Open Redeem Coupon and enter the code plus your business PIN.
  2. Confirm the details on screen match what the customer is claiming.
  3. Submit — the code is now marked used and can never be redeemed again, by anyone.

Flagging an invalid code

Use this instead of Redeem when a code looks wrong — reused, screenshotted from someone else, or otherwise suspicious.

  1. Open Flag Invalid Coupon and enter the code plus your PIN.
  2. Add a short reason if you can — "customer showed a screenshot of an already-used code" is enough. This is optional but helps BettahLife investigate.
  3. Submit — the code is rejected, not honored, and can't be redeemed by anyone afterward.
04

Reviewing your history

Redemption History lists every code tied to your business — useful for reconciling against your till at day's end, or checking a customer dispute.

You want to…Do this
Find one specific codeType it (or part of it) into the Code field.
See only redeemed or flagged codesChoose a status from the Status dropdown.
Check a date rangeSet From and To.
Reconcile with your booksClick Export CSV — downloads everything matching your current filters.
05

Access & security

A few things built into the portal to keep your business's redemptions safe.

15 min

Auto-lock

An idle session signs itself out after 15 minutes. Stepping away from a shared till won't leave it open.

1 PIN

Per business

One shared PIN scopes every action to your business only — you'll never see another business's codes.

Self-serve

PIN changes

Inside Redemption History, use Change PIN to rotate it yourself — you'll need the current one first.

!

Redeeming and flagging are both final — neither can be reversed from the portal. If either happens by mistake, contact BettahLife support with the code and what happened.